Webhook
Webhook node allow you to sync the result of Voice Agent runs to your external systems, like CRM or to other workflow orchestrator like Zapier or n8n.
You can have multiple Webhook Nodes for a single Voice Agent, if you want to sync the result of the call at multiple places.
Creating the Webhook Payload#
The payload can contain a valid JSON, and you can reference variables while constructing that payload. You can reference below variables while constructing the payload.
{{workflow_run_id}}Unique ID of the Agent run{{workflow_id}}ID of the Agent{{workflow_name}}Name of the workflow{{initial_context.*}}Initial context variables{{gathered_context.*}}Extracted variables{{cost_info.call_duration_seconds}}Call duration{{recording_url}}Call recording URL{{transcript_url}}Transcript URL
An example of the payload is given below
{
"call_id": "{{workflow_run_id}}",
"first_name": "{{initial_context.first_name}}",
"rsvp": "{{gathered_context.rsvp}}",
"duration": "{{cost_info.call_duration_seconds}}",
"recording_url": "{{recording_url}}",
"transcript_url": "{{transcript_url}}"
}