Twilio Integration

Overview#

Twilio is a cloud communications platform that enables voice calling, messaging, and video capabilities. Lemu AI's Twilio integration provides seamless connectivity for your voice agents.

Prerequisites#

Before setting up Twilio integration, you'll need:

• A Twilio account
• Account SID and Auth Token from your Twilio Console
• At least one Twilio phone number
• Lemu AI instance running and accessible

Video Tutorial#

Watch this step-by-step guide to set up Twilio with Lemu AI:

Configuration#

Step 1: Get Twilio Credentials#

1. Log in to your Twilio Console
2. Find your Account SID and Auth Token on the dashboard
3. Navigate to Phone Numbers → Manage → Active Numbers
4. Copy your phone number(s)

Step 2: Configure in Lemu AI#

1. Go to Configuration in the sidebar → Telephony tab
2. Watch the Twilio setup video tutorial above for detailed guidance
3. Select Twilio as your provider

4. Enter your credentials:

• Account SID
• Auth Token
• From Phone Number (with country code, e.g., +1234567890)

5. Click Save Configuration

Step 3: Test Your Configuration#

1. Create a test workflow
2. Click "Test Call" to verify connection
3. Check call logs for successful connection

Inbound Calling Setup#

To enable inbound calling with Twilio:

1. Complete Telephony Configuration: Use the same Configuration steps above
2. Get Your Workflow Webhook URL: Find your workflow ID and construct the webhook URL as: https://app.lemuai.com/api/v1/telephony/inbound/{workflow_id}

Configure Webhook in Twilio Console#

1. Configure Phone Number Webhook:

   • Go to Phone Numbers → Manage → Active Numbers in Twilio Console
   • Click on the phone number you want to use for inbound calls
   • In the "Voice Configuration" section:
     • Set Webhook to: https://app.lemuai.com/api/v1/telephony/inbound/{workflow_id}
     • Set HTTP Method to: POST
   • Click Save Configuration

   Replace {workflow_id} with your actual workflow ID.

   

2. Verify Setup:

   • Ensure your Lemu AI instance is publicly accessible
   • Verify any firewalls allow Twilio's IP ranges

Test Inbound Calling#

1. Call your configured Twilio phone number from another phone
2. Verify your Lemu AI voice agent answers and responds
3. Check call logs in both Lemu AI dashboard and Twilio Console

Troubleshooting#

Best Practices#

• Store credentials securely in the database
• Test your configuration with a single call before running campaigns
• Monitor Twilio Console for usage and billing