Cloudonix Integration

Overview#

Cloudonix is a cloud communications platform that enables Lemu voice agents to connect to SIP communications platform, either on-premise or in the cloud. In addition, Cloudonix exposes a full set of voice APIs, that provide a full suite of call-control capabilities and more.

Prerequisites#

Before setting up Cloudonix integration, you'll need:

• A Cloudonix account
• A Cloudonix domain UUID (or the domain name)
• A Cloudonix domain API Key
• A Cloudonix outbound voice trunk service provider connection
• Lemu AI instance running and accessible

Configuration#

Step 1: Get Cloudonix Credentials#

1. Log in to your Cloudonix Console
2. Find your Domain UUID and Domain API Key on the dashboard

Step 2: Configure in Lemu AI#

1. Go to Configuration in the sidebar → Telephony tab
2. Watch the Cloudonix setup video tutorial above for detailed guidance
3. Select Cloudonix as your provider
4. Enter your credentials:
   • Domain UUID
   • Domain API Key
5. Click Save Configuration

Step 3: Test Your Configuration#

1. Create a test workflow
2. Click "Test Call" to verify connection
3. Check call logs for successful connection

Inbound Calling Setup#

The Lemu AI configuration for inbound calling is identical to outbound calling - use the same credentials configured above. However, you need additional setup in your Cloudonix Console to route incoming calls to Lemu AI.

Configure Inbound Trunk and Application#

1. Set Up Inbound Trunk:

   • Log in to your Cloudonix Console
   • Navigate to Trunks → Create Inbound Trunk
   • Configure your inbound trunk with your voice service provider
   • Ensure the trunk can receive calls to your desired phone numbers

2. Create Application for Your Domain:

   • Select your domain in the Cloudonix Console
   
   • Create a new application for your domain
   • Set the webhook URL in the application:

     https://app.lemuai.com/api/v1/telephony/inbound/{workflow_id}
     

   Replace {workflow_id} with your actual workflow ID.

   

3. Verify Configuration:

   • Ensure your Lemu AI instance is publicly accessible
   • Test that webhook URL responds correctly
   • Verify any firewalls allow Cloudonix's IP ranges
   • Confirm your inbound trunk is active and receiving calls

Test Inbound Calling#

1. Call your configured phone number from another phone
2. Verify your Lemu AI voice agent answers and responds
3. Check call logs in both Lemu AI dashboard and Cloudonix Console
4. Confirm clear two-way audio communication

Troubleshooting#

Best Practices#

• Store credentials securely in the database
• Test your configuration with a single call before running campaigns
• Monitor Cloudonix Sessions for usage